The patient nodded in the room and then did not follow the plan.
Your clinical team gives the plan, the patient says they understand, and then they do not follow it. At the next visit you discover they stopped the medication at week two. You do not know if it was side effects, cost, confusion, or something they were embarrassed to say in the room.
RadRoot sends a five-question adaptive follow-up 48 hours after any care visit where adherence is critical. Questions probe how the patient feels about the plan, what feels hard about it, and whether anything changed since they left the office.
A athenahealth EHR - Post-Visit Summary Report export. One row is one outpatient visit with treatment plan. RadRoot reads the whole row, so every question can name something the person already knows is true.
| Visit ID | Patient Name | Patient Email | Visit Date | Provider | Primary Diagnosis | Treatment Plan Type |
|---|---|---|---|---|---|---|
| V-2026-04187 | Margaret Chen | margaret.chen@northridge-consulting.example.com | 2026-01-14 | Dr. Sarah Feldman | Type 2 Diabetes Mellitus | Medication initiation |
| V-2026-04201 | James Kowalski | j.kowalski@example.org | 2026-01-15 | Dr. Michael Torres | Hypertension | Medication adjustment |
| V-2026-04229 | Linda Osei | linda.osei@brighton-motors.example.net | 2026-01-17 | Dr. Sarah Feldman | Major Depressive Disorder | Medication initiation |
| V-2026-04251 | Robert Baxter | robert.baxter@example.com | 2026-01-20 | Dr. Elena Ruiz | Hyperlipidemia | Medication initiation |
| V-2026-04268 | Priya Sharma | priya.sharma@greenfield-tech.example.com | 2026-01-21 | Dr. Michael Torres | Asthma | Medication adjustment |
First 5 of 20 rows, first 7 of 13 columns. RadRoot interviewed the patient on each row, and 8 of 20 answered.
Six options every time, including the ones that reflect badly on whoever sent it. Each question was written after the answer above it landed.
Written for whoever ran the campaign. The respondent never sees it.
Linda Osei stopped Sertraline after only two days because she experienced nausea and insomnia and became frightened the side effects would worsen. She does not recall being told these are typical early reactions. She has not yet contacted Dr. Feldman and was planning to wait and see how she felt. She is open to restarting or changing course, but only after a conversation about what to expect. The provider needs to reach out, normalize the early side effects, and reset expectations before adherence can resume.
The patient discontinued Sertraline after two days due to nausea and insomnia that caused fear of worsening symptoms.
The patient does not recall being told that nausea and insomnia are common early side effects of Sertraline.
The patient has not informed the provider that they stopped the medication and planned to wait before doing so.
The patient is willing to consider restarting or changing the plan but needs more information from the provider first.
No indication that cost influenced the decision to stop the medication.
Fifteen minutes, screen to screen. We run your real question through RadRoot while you watch, and you leave with the follow-up it wrote and a price.